Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
- Physical Products: Books & Therapeutic Aids
We accept returns on physical products under the following conditions:
- Return Window: Returns must be requested within 14 days of delivery.
- Condition: Items must be unused, in their original packaging, and in a resalable condition.
- Proof of Purchase: A valid proof of purchase (order number or receipt) is required.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items
- Sale or clearance items (unless faulty)
- Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us at [email/phone] within 7 days of delivery with a description and photo of the issue. We’ll arrange a replacement or refund at no additional cost.
- Refunds
- Refund Method: Refunds will be processed to the original method of payment.
- Processing Time: Please allow 5–10 business days for the refund to appear in your account after it is approved.
- Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
- Exchanges
We do not offer direct exchanges. If you would like a different item, please return your item for a refund and place a new order.
5 . How to Start a Return
Email us at orders@janetbytheway.co.za with:
- Your name
- Order number
- Item(s) you want to return
- Reason for return
We will provide return instructions and next steps.
If you have any questions or concerns, feel free to contact us at orders@janetbytheway.co.za